For pharmacies aiming to meet this new wave of demand while maintaining efficiency and accuracy, integrating the call center with the POS system is not just a nice-to-have it’s a strategic necessity.
Enter Juleb’s Call Center Sales Order System, designed specifically for pharmacies to centralize and streamline multichannel orders. This smart solution integrates directly with the pharmacy’s POS, enabling real-time communication between call center agents and on-ground pharmacy teams. The result? A seamless ordering experience that enhances customer satisfaction, reduces human error, and supports operational scalability.
The Omnichannel Challenge in Pharmacy Operations
Today’s customers want convenience. A growing number prefer placing orders remotely—whether it’s a refill request on WhatsApp, a new prescription called in by a caregiver, or a product inquiry on Instagram. While this opens exciting new revenue channels for pharmacies, it also introduces complexity:
- How do you track and fulfill orders coming from different platforms?
- How do you avoid stockouts or double booking inventory?
- Can you ensure all branches operate in sync with the call center?
Without a centralized system, managing remote orders can result in lost sales, miscommunication, delayed fulfillment, and customer dissatisfaction. Juleb addresses this challenge head-on with a fully integrated call center and POS platform designed for modern pharmacy chains that prioritize customer experience and operational accuracy.
Core Features of Juleb’s Integrated Call Center Order System
Let’s explore how Juleb’s solution simplifies and transforms the omnichannel sales process from order intake to fulfillment.
1. Centralized Multichannel Order Recording
Juleb’s intuitive web-based portal empowers call center agents to capture incoming sales orders from various communication channels such as phone calls, WhatsApp, Facebook Messenger, SMS, and more. Through this single interface, agents can:
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Search for existing customers or create new profiles instantly.
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Record essential details such as name, contact number, delivery address, and customer notes (e.g., allergies or delivery preferences).
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Enter complete order information, including item names, requested quantities, product variants, and delivery or pickup options.
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Assign the order to a specific branch, warehouse, or dispatch point, ensuring the correct location handles fulfillment.
This centralized system creates a unified customer order history, reducing duplication and enabling more personalized service on future interactions.
2. Full Visibility of Customer and Order Information
Once an agent inputs the order, the system automatically displays a comprehensive summary, including:
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Real-time product availability at the selected branch.
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Total invoice value, including delivery fees, express handling charges, or other configurable add-ons.
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Delivery time estimates based on operational hours and location.
This transparency equips agents with the tools to provide accurate, informed responses to customers, reducing the need for call-backs and follow-ups. It also ensures that the customer gets precise information at the time of placing the order leading to higher satisfaction and fewer disputes.
3. Direct Integration with Pharmacy POS and Inventory
After confirming the order, the data is instantly synced with the pharmacy POS system at the designated branch. This step is crucial because it:
- Reserves the ordered quantities in real time, preventing overselling or stockouts.
- Notifies the pharmacy team immediately, so they can begin preparing the order for dispensing or delivery.
- Maintains accurate inventory tracking between the central call center system and local branches.
With Juleb, inventory is no longer siloed. Stock data, sales activity, and order status updates flow freely between the systems, ensuring that both the sales and operations teams work in sync.
- Two-Way Order Management and Update Capability
Real-life customer needs often change. Maybe a product is no longer required, or a new address is provided. Juleb’s system enables flexible, two-way communication:
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Agents can modify orders after initial submission—changing items, updating delivery details, or adjusting quantities.
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These changes are automatically pushed to the branch’s POS system, ensuring pharmacists always work with the latest version of the order.
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The branch can also update status markers (e.g., ready for pickup, dispensed, canceled), which sync back to the call center dashboard.
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This bi-directional communication reduces miscommunication, minimizes errors, and ensures that both the customer and the pharmacy team are on the same page at every step of the process.
5. Real-Time Notifications and Alerts
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Speed and responsiveness are critical in healthcare retail. To enable quick action, Juleb’s platform offers:
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Instant notifications to branch POS systems when new orders are created or updated.
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Status alerts to the call center dashboard when an order has been prepared, dispatched, or canceled.
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Optional SMS or WhatsApp notifications to customers, keeping them updated on their order progress.
These alerts improve operational agility. Pharmacists are never caught off guard, and customers remain informed—leading to higher trust, faster turnarounds, and reduced inbound follow-ups.
Operational and Strategic Benefits
Streamlined Workflows
No more scattered spreadsheets or WhatsApp-only ordering systems. Everything is organized in one platform with clear roles, responsibilities, and audit trails.
Higher Order Accuracy
Real-time syncing, inventory validation, and agent guidance reduce the risk of mistakes during order taking and fulfillment.
Improved Customer Experience
From fast responses and accurate billing to proactive updates, customers feel more valued and are more likely to return.
Inventory Control and Optimization Real-time reservation and depletion of stock ensures better demand planning and branch-level inventory forecasting.
Scalability for Growing Chains
Whether you operate 3 branches or 300, Juleb’s system supports consistent processes across all locations, simplifying management.
Use Case: A Pharmacy Chain Embraces Omnichannel Ordering
Imagine a pharmacy chain operating across multiple cities, receiving 200+ orders daily via phone, WhatsApp, and social media.
Before Juleb:
- Orders were written manually by call center reps.
- Inventory mismatches caused cancellations and customer frustration.
- No central visibility into order volume or fulfillment speed.
After implementing Juleb:
- Orders are recorded digitally in real time with full tracking.
- Inventory is instantly reserved and updated.
- Branches receive notifications and prepare orders without delay.
- Customer complaints dropped, and repeat order volume increased by 25%.
Why Juleb Stands Out
While some systems offer partial solutions, Juleb’s platform is designed end-to-end from intake to inventory, fulfillment to reporting. It’s built specifically for pharmacy operations, with local compliance needs (e.g., GCC regulations), user-friendly interfaces, and robust scalability in mind. This is not just technology it’s a reimagining of pharmacy sales and service, centered on omnichannel excellence.
Ready to Simplify Omnichannel Pharmacy Sales?
If you're ready to stop juggling phone orders, reduce manual errors, and give your customers a seamless experience—Juleb is the solution for you.
- Centralized sales dashboard
- POS and inventory integration
- Two-way order management
- Built for pharmacy workflows
- Real-time notifications and reports
- Scalable for chains of all sizes
👉 Book your free demo today and discover how Juleb can help your pharmacy deliver modern, efficient, and customer-centric service—across every channel.
